The Newspaper Licensing Agency (NLA) has joined Ombudsman Services’ Copyright Licensing redress scheme.
This means that customers who buy a NLA licence now have access to independent redress through Ombudsman Services. Customers can complain if they believe the NLA has failed to follow its own code of practice.
The NLA is one of 10 copyright collecting societies to choose Ombudsman Services to provide dispute resolution for their licensees and members.
Susan Fox, Director of Policy and Communications says:
“This is good news for the creative industries. Those who use the services of the NLA can be confident that we will help if there is a problem that the organisation cannot resolve. Our service is free and simple to use.”
Ombudsman Services also provides independent dispute resolution for the energy, property and telecommunications sectors.