Ombudsman Services to handle complaints about Newspaper Licencing Agency

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The Newspaper Licensing Agency (NLA) has joined Ombudsman Services’ Copyright Licensing redress scheme.

This means that customers who buy a NLA licence now have access to independent redress through Ombudsman Services. Customers can complain if they believe the NLA has failed to follow its own code of practice.

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The NLA is one of 10 copyright collecting societies to choose Ombudsman Services to provide dispute resolution for their licensees and members.

Susan Fox, Director of Policy and Communications says:

“This is good news for the creative industries. Those who use the services of the NLA can be confident that we will help if there is a problem that the organisation cannot resolve. Our service is free and simple to use.”

Ombudsman Services also provides independent dispute resolution for the energy, property and telecommunications sectors.

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