The Stevie Awards – familiar names and fresh faces

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The 8th annual Stevie® Awards for Sales & Customer Service, which took place at a gala banquet at the Bellagio in Las Vegas, Nevada on Friday 21st February, saw some industry legends honoured, but also some up and coming stars walk away with awards.

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Held every year in Las Vegas, the Stevie Awards for Sales & Customer Service recognise the achievements of call centre, customer service, and sales professionals worldwide. For many they are the culmination of a hard year’s work, or a lifetime of service in the industry.

Winners come from a wide range of industries and from right across the globe. From Shozu Shimizi at Metlife Alico Life Insurance in Osaka,Japan, to Cigdem Wondergem at DHL Global Forwarding in Bonn, Germany, and the entire Marriott Vacation Club at Orlando, Florida, the Stevie’s honour the work of sales and customer service professionals worldwide.

It was little surprise to see DHL pick up the Grand Stevie for the most number of awards overall. Equally, Delta Airlines was another major name to win an award – the Gold Award for Sales Support Team of the Year.

There were, though, some less familiar names taking to the stage. Among them was 60K a little-known contact centre in Sofia, Bulgaria. It won two bronze medals:

– Front line customer service for its work with Sky Broadband
– Customer support department of the year for its work with Thomas Cook

As he celebrated with the world’s leading sales and customer service professionals, 60K’s CEO, Jon Gladwish, commented: “It is a reflection of the hard work of our 600 agents, and of the great relationships we have with our clients that we are able to compete at these awards with companies that enjoy much larger resources and far more established reputations. Yet every company begins somewhere, and we are growing fast.”

Indeed, 60K was established only six years ago, but already companies like Thomas Cook, Sky, Seatwave, and Zumba have entrusted their customer service and technical support to the company. Many are attracted by the multilingual skills – more than 27 languages are spoken at 60K – while others value the technical knowledge and enthusiasm of the workforce which has an average age of just 22. For others, the fact that the company charges no set-up costs and has ongoing fees around half those in North American or Western European markets is a significant attraction.

The end result is that 60K has already become a major player in the Bulgarian outsourcing market – also contributing significantly to many local charities as it seeks to share in its success – and as this recent win at the Stevie’s shows it is rapidly gaining a name for itself around the globe.

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